The reason I believe that listening is of such importance is because nowadays people have developed the mentality of “every man for himself.” People are not concerned about their fellows anymore.
With his essay, “Empathy and (Film) Fiction”, Alex Neill tries to develop new theory for analyzing the fiction and, especially, the emotional responses from the audience on it.
We listen at five different and distinct levels. How you listen to your end-users and customers will have a significant impact on your success, and that of the overall I.T. support team or, for that matter, your entire organization. As important as how you actually listen is how you are perceived to listen.
John Gottman describes his discovery that listening really works: “I remember the day I first discovered how Emotion Coaching [the author’s approach to empathic listening] might work with my own daughter, Moriah. She was two at the time and we were on a cross-country flight home after visiting with relatives. Bored, tired, and cranky, Moriah asked me for Zebra, her favorite stuffed animal and comfort object. Unfortunately, we had absentmindedly packed the well-worn critter in a suitcase that was checked at the baggage counter.
[tags: patients, listen, empathy]
Real life examples. Here are two brief, true stories about listening. The first is about listening going well and the second is about the heavy price people sometimes pay for listening in an empathic way.
Individual Assignment: Empathetic Listening Scenario
Dialogical skills seem a wonderful example of respectful empathic connection. teaches specifics of respect: pacing, patience, not interrupting, invitation, and relaxed listening to “anything.” and really work teaching a tone of comfort and curiosity, while reliably understanding each other’s sense. Dialogical skills seem to me to be an important contributor to developing self-esteem. Sharing differences clearly and making it easy for people to understand your motives are useful in developing speaking skills.
[tags: Listening Skills Listen Essays]
Generally, I believe that empathy and non-empathy are most visible in communication styles. Any communication that cuts us off from being aware of how different others are seems visibly non-empathic. Arguing is the prime example, though the habit of interrupting comes in a close second. Political correctness, “don’t say anything that might upset someone,” and verbal pushiness seem a complete waste of time